> Terms of Service, Payment and Shipping Policy

Terms of Service, Payment & Shipping Policy

Last updated: November 15, 2026

Thank you for shopping with yeahjapan!

These Terms of Service, Payment & Shipping Policy govern your use of our website and all purchases made through yeahjapan. By placing an order, you agree to the following terms. Please read them carefully before completing your purchase.

1. Products and Orders

  • All products are shipped directly from Japan.
  • All products are intended for personal use only and may not be purchased for resale.
  • Products are originally manufactured for the Japanese market. Product labels, descriptions, instructions, and other information may therefore be available in Japanese only.
  • Product images are for reference purposes only. Packaging, colors, designs, and specifications may change due to seasonal promotions or manufacturer updates.
  • We reserve the right to refuse or cancel orders where necessary.

2. Prices and Payment Methods

All prices are displayed in the currency indicated on our website.

We accept the following payment methods:

  • Credit and debit cards
  • Apple Pay
  • Google Pay
  • PayPal

Available payment methods may vary depending on the destination country.

Payments made through PayPal are generally processed in Japanese Yen (JPY). PayPal may offer currency conversion to your preferred currency. Please note that PayPal's exchange rate may differ from the exchange rate applied by your bank or card provider.

All payments must be completed before an order can be shipped.

For orders shipped to the United States, applicable import duties and taxes are calculated and displayed separately during checkout and collected at the time of purchase.

For all other destinations, import duties and taxes are not included in the product or shipping prices.

3. Shipping from Japan

All orders are shipped directly from Japan using Japan Post.

We currently ship to the following regions:

  • United States
  • Canada
  • Europe
  • Middle East
  • Asia
  • Oceania

We currently do not ship to Central America, South America, or Africa.

Available shipping methods depend on the destination country, product type, and order size.

Orders are normally processed and shipped within 1–3 business days, excluding weekends and Japanese public holidays.

Depending on the weight or size of an order, items may be shipped in multiple packages. We also reserve the right to split or combine orders into multiple shipments when necessary.

4. Shipping Methods and Delivery Times

We offer the following international shipping methods through Japan Post, depending on the destination:

AirMail and AirMail Light (Air)

  • Standard international air shipping.
  • Tracking is available.
  • Estimated delivery time: 7–20 days.

Express Mail Service (EMS)

  • Express international shipping.
  • Includes tracking and insurance.
  • Estimated delivery time: 5–12 days.

Surface Mail (Ship)

  • Economical international sea freight shipping.
  • Tracking is available.
  • Estimated delivery time: 6–16 weeks.

Delivery times are estimates only and cannot be guaranteed. Actual delivery times depend on the destination country, customs clearance, postal services, and other circumstances.

Available shipping options and the final shipping costs are displayed during checkout.

Shipping costs are calculated based on the destination country, selected shipping method, and package weight or size.

If tracking is available for your selected shipping method, you will receive a tracking link once your package has been handed over to Japan Post. Please allow some time for tracking information to become available.

5. Customs Duties, Import Taxes and Regulations

Customers are responsible for checking whether ordered products can legally be imported into their country before placing an order.

yeahjapan is not responsible for packages delayed, returned, seized, or destroyed by customs authorities due to import restrictions or unpaid charges.

If a package is refused or abandoned due to unpaid customs fees, or seized or destroyed by customs authorities due to import restrictions, no refund will be issued.

United States

For orders shipped to the United States, applicable import duties and taxes are calculated and displayed as a separate charge during checkout.

These charges are collected at the time of purchase. Shipments to the United States are sent on a Delivered Duty Paid (DDP) basis.

All Other Countries

For all other destinations, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT or other local taxes
  • Customs handling or processing fees
  • Additional charges imposed by local authorities

6. Order Cancellations

Please carefully review your order before completing your purchase.

  • Orders cannot be cancelled once they have been shipped.
  • Cancellation requests submitted before shipment may be accepted at our discretion.
  • If a cancellation is approved, a cancellation fee of up to 5% may be deducted from the refund to cover non-refundable payment processing costs.

Once an order has been handed over to the shipping carrier, cancellation is no longer possible.

7. Product Information and Condition

We make every effort to ship products in good condition and ensure that they meet the quality standards provided by their respective manufacturers.

Please note:

  • Product descriptions, images, colors, sizes, and specifications are provided for reference purposes only. Minor variations may occur due to manufacturer updates, production differences, or display settings.
  • Some products, especially discounted or seasonal items, may have been in storage for an extended period or may have limited availability.
  • We cannot guarantee that products will arrive completely unaffected by transportation, weather conditions, or handling during shipping.
  • Certain products may have specific care instructions, usage restrictions, or other manufacturer guidelines. Customers are responsible for reviewing and following these instructions.

For food products occasionally offered in our store, product labels and ingredient information may be available in Japanese only. Customers are responsible for checking ingredients and allergen information before consumption.

We cannot guarantee that food products are free from traces of allergens or cross-contamination.

8. Returns and Refunds

Returns are only accepted after contacting our customer service and receiving prior approval. Please contact us before sending any items back to discuss the return details.

Change of Mind and Other Reasons

For approved returns due to a change of mind or other reasons not attributable to yeahjapan:

  • Return shipping costs must be paid by the customer.
  • We do not accept unpaid returns or reimburse return shipping costs or related expenses.
  • All returned goods must be sent back in their original condition, including original packaging, tags, accessories, and any other included items, where applicable.
  • Upon receiving an approved return, we will inspect the condition of the returned goods before issuing any refund.
  • Refunds are limited to the original item price. Original outbound shipping costs, import duties, taxes, and any other charges already incurred or paid on behalf of the customer are non-refundable.

Food products, where offered, cannot be returned for reasons such as change of mind or ordering the wrong item.

Incorrect, Defective or Damaged Products

If you receive an incorrect, defective, or damaged product, please contact us within 48 hours of delivery and provide clear photographs of the affected product and packaging.

We will review each case individually. Where the issue is confirmed, yeahjapan will cover the necessary costs associated with resolving the problem, including return shipping where applicable.

An appropriate solution, such as a replacement or refund, will be offered depending on the circumstances.

Refunds for approved returns will only be issued after the returned goods have been received and inspected by our staff.

9. Undeliverable, Lost or Damaged Packages

Incorrect Address or Failed Delivery

Customers are responsible for providing a correct and complete shipping address.

If a package is returned to us due to an incorrect address, unsuccessful delivery, or refusal to accept the package, additional shipping costs will apply for reshipment.

If no reshipment is arranged within 30 days after the package has been returned to us, we reserve the right to dispose of it without a refund.

Lost Packages

If your package appears to be lost, please contact us so that we can investigate the matter with Japan Post.

Replacement or compensation will only be considered after the loss has been confirmed by the postal service.

Investigations may take several weeks or longer, depending on the destination country.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs showing the damage to the package and its contents.

We will review the case and determine an appropriate solution.

10. Delivery Delays and Circumstances Beyond Our Control

Delivery times are estimates only and cannot be guaranteed.

Delays may occur due to:

  • Customs inspections and clearance procedures
  • Weather conditions
  • Postal service delays
  • Public holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

yeahjapan is not responsible for delays caused by circumstances beyond our reasonable control.

11. Limitation of Liability

To the extent permitted by applicable law, yeahjapan shall not be liable for indirect or consequential damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

12. Applicable Law and Jurisdiction

These Terms of Service and all purchases made through yeahjapan are governed by the laws of Japan.

Any disputes arising from purchases or the use of this website shall be subject to the jurisdiction of the competent courts in Japan.

Contact

If you have any questions regarding these Terms of Service, payment methods, shipping, or your order, please contact us:

https://yeahjapan.com/contact

yeahjapan
Niigatamachi
954-0006 Mitsuke
JAPAN